Refund policy

Returns You may return most items within 14 days of delivery for a refund, in accordance with UK Consumer Contracts Regulations.

Returned items must be: – in new, unused condition – free from damage, markings, or wear – returned at your own cost unless faulty

Non‑returnable items: – Digital products – Gift cards – Items marked as non‑returnable – Special orders placed specifically at customer request, No final sale items

Faulty or damaged items If your item arrives damaged or faulty, contact us within 48 hours with photos. We will replace or refund as required by UK consumer law.

Refunds Refunds are issued to the original payment method within 5–10 working days after we receive and inspect the return.

How to start a return Email: info@thefamiliarstale.co.uk Include your order number and reason for return.